| •What
brands and types of lens can I buy at SmartView Contacts?
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| •I
just wear contact lenses to change my eye color, can I just order without
a prescription? |
| •Can
I use my spectacle prescription to order contact lenses?
|
| •Can
I purchase a brand of contact lens that is different from the one on my
prescription? |
| •What
information do I need to order my contact lenses? |
| •How
can SmartView Contacts supply contact lenses at very low prices?
|
| •What
is your return and refund policy? |
| •What is your security policy? |
| •Can I fax my order? |
| •Do you accept bulk order? |
| •Do you charge duties/taxes on my contact lenses? |
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| Q: |
What brands and types of lens can I buy at SmartView
Contacts? |
| A: |
We carry most of the brands and types of lens
that you can purchase in the market; from daily disposable to soft toric
disposables. You can save up to 70% by ordering from us at Smartviewcontacts.com.
If you cannot find the exact contact lens on our list, please don't hesitate
to e-mail us at info@smartviewcontacts.com or call us at toll free at 1-866-880-9888
for pricing and availability of your contact lens. Your satisfaction is
our priority. |
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| Q: |
I just wear contact lenses to change my eye color,
can I just order without a prescription? |
| A: |
Even though they are not correctional lenses,
colored contact lenses come in different sizes. They should be fit with
precise measurements to your eyeball curvature and size for your best comfort
and clarity. Contact lenses are medical devices and a prescription is required
by law to order. As a replacement center, we can only sell you contact lenses
that you have a valid prescription for, and are already wearing successfully. |
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| Q: |
Can I use my spectacle prescription to order contact
lenses? |
| A: |
Sorry, you cannot. Your spectacle prescription
does not have all the information necessary to order contact lenses. In
additional to the power part, a contact lens prescription also specifies
the shape, size (diameter), and curvature (base curve) of your lenses. Contact
lenses come in different sizes, and you must see your eye care professionals
to obtain a pair of contact lenses that best fits you. As a replacement
center, we can only sell you contact lenses that you have a valid prescription
for, and are already wearing successfully. |
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| Q: |
Can I purchase a brand of contact lens that is
different from the one on my prescription? |
| A: |
Contact lenses come in different sizes, so they
must be fit to your eyes by an optometrist or ophthalmologist. Their recommendation
and opinion should be followed when choosing your contact lens brand and
type. Contact lenses are medical devices and a prescription is required
by law to order. As a replacement center, we can only sell you contact lenses
that you have a valid prescription for, and are already wearing successfully.
If you would like to change your contact lens brand or type, we strongly
suggest you to consult your eye care professionals. Once you have your new
valid prescription, please visit SmartViewcontacts.com again or call us
at toll free at 1-866-880-9888. Our knowledgeable representative will be
very happy to help you save up to 70%. |
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| Q: |
What information do I need to order my contact
lenses? |
| A: |
All of the information required to fill your
order are available on the lens packaging you are currently wearing as well
as on your contact lens prescription. In most States, eye care professionals
are required by law to release your prescription once the fitting is complete.
Please make sure that your prescription is signed by your eye care professional
and is still valid because we would be unable to dispense contact lenses
from an expired prescription.
For regular patients, we require:
Brand name - e.g. Bausch & Lomb Optima FW
Power/Sphere/Rx - a number between -20 and +20
OD - Right Eye
OS - Left Eye
OU - Both Eyes
BC (Base Curve) - a number between 8.0 to 9.5
Dia (Diameter) - a number between 13.0 and 15.0
For astigmatic patients, we also require:
Cyl (Cylinder) - a number between -4.00 and +4.00
Axis - a number between 0° and 180°
Cylinder and Axis are usually separated by "X" and read as "times"
For bifocal wearers, we also require:
Add Power - a number between +1.00 to +2.50
An example of a regular prescription would look like this:
OS Brand name: Acuvue 2
OS BC: 8.3 DIA: 14.0 SPHERE: -3.00
OD Brand name: B&L 2 Week
OD BC: 8.6 DIA: 14.2 SPHERE: -3.25
An example of an astigmatic prescription would look like this:
OS Brand name: Acuvue Toric
OS BC: 8.7 DIA: 14.4 SPHERE:-2.50
OS CYL & AXIS: -1.25 X 170°
OD Brand name: Focus Toric
OD BC: 8.7 DIA: 14.0 SPHERE: -4.50
OD CYL & AXIS: -0.75 X 95°
*All these information may seem very complicated but in fact they are
very straightforward. Please read your current contact lens package for
reference.
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| Q: |
How can SmartView Contacts supply contact lenses
at very low prices? |
| A: |
SmartView Contacts buy contact lenses in great
volume and pass on the discounts to you. We also compare competitors' prices
on a daily basis to make sure you get the best deal among the major contact
lens distributors. We not only give you a price that is much lower than
other retailers, we also provide the best service to our customers. We also offer a low price guarantee that we will be glad to match or beat our competitor's price. Imagine
your contact lenses arrive to your doors just within days! You can save
time and money by choosing Smartviewcontacts.com! |
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| Q: |
What is your return and refund policy? |
| A: |
We guarantee that all our products are factory sealed and free of any manufacturer defects. Within 10 days of receipt, if the lenses are found somehow defective or have shipping defects, products in their original containers can be returned to us for a replacement at no charge.
Should you need to return the defective products, please call or email us at info@smartviewcontacts.com to receive a Return Authorization Number (RAN). Accompany with this number, your original invoice and a copy of your valid prescription, you can then return the defective products to us in the original factory container for a replacement within 2 weeks.
Sorry that we do not exchange or refund for color, toric and bifocal lenses; nor do we exchange or refund your lenses just because you have a new prescription. Therefore, please order contact lenses that you are already wearing successfully with the correct prescriptions.
*Any returns or refunds that are not the fault of SmartView Contacts or not due to product defects are subjected to a $5.00 USD handling charge.
Mail all contact lens returns to:
Smartview Contacts
PMB #558
1733 H Street, Suite 330
Blaine, WA 98230-5106 |
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| Q: |
What is your security policy? |
| A: |
Our e-commerce system uses Secure Sockets Layer (SSL) encryption technology to ensure the security of your online order information. All your sensitive information and data will be transmitted from you to SmartView Contacts in a fully encrypted envelope to ensure complete privacy. You can check the security of your connection by looking at the lower left-hand corner. If you see an unbroken key or a closed lock (depending on your browser), then that means the SSL is active and the server is secure. You can also check your URL. If the site address starts with https:// instead of http://, then you are assessing a secure server.
If you experience any difficulties in accessing our secure website, please don't hesitate to contact us at toll free at 1-866-880-9888 or fax us your order at toll free at 1-888-808-0838.
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| Q: |
Can I fax my order? |
| A: |
Yes, absolutely. Our toll free fax number is 1-888-808-0838. In your order form, please provide your name, email address, shipping address, phone number, prescription information and credit card information (Visa or Master Card number, expiry date and billing address). We will send you an email confirming your order which will be processed and shipped to you promptly.
Click here to download our easy-to-use fax order form.
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| Q: |
Do you accept bulk order? |
| A: |
Yes, we welcome bulk orders. Please call our toll free number at 1-866-880-9888 and get a quote for the specific products that you require. |
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| Q: |
Do you charge duties/taxes on my contact lenses? |
| A: |
We do not charge duties/taxes. You pay for only what you bought on our website. However, for international customers, there might be some applicable sales taxes or custom duties. SmartView Contacts will not be responsible for any taxes and custom duties charged by your custom department. We strongly recommend our customers to contact their custom organizations in their home countries about their policies in order to avoid any unexpected charges. |
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